سياسة الخصوصية

This data is used only while the app is in use and is not stored or shared with third parties.Terms and Conditions and Privacy Policy Introduction: By using the “Super” application operated by V.TWO App Solution, you agree to the Terms and Conditions and Privacy Policy described below. If you do not agree with these terms, you must stop using the application. Legal Responsibility: Users must use the application in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia. The application is a platform that helps users search for and order products from local stores and service providers. V.TWO App Solution is not responsible for delays or errors caused by stores, service providers, or delivery representatives. However, we will make reasonable efforts to handle user complaints. Permitted Use: The application may only be used for lawful and personal purposes. Users may not use the application for illegal, fraudulent, unauthorized, or harmful activities. Order Responsibility: Orders are fulfilled by the store or service provider selected by the user. The store or service provider is responsible for product availability, accuracy, and quality. The application is used to facilitate ordering, communication, and delivery. Privacy Policy: V.TWO App Solution respects users’ privacy and is committed to protecting their data and using it only for purposes necessary to operate the application and provide its services. Data We May Collect or Process: 1. The user’s phone number for account creation, login, and communication. 2. The user’s address and delivery address for fulfilling orders. 3. Approximate geographic location to identify nearby stores, determine delivery areas, and improve delivery services. 4. Messages exchanged within the application with stores, service providers, or the support team. 5. Product, cart, order, and delivery status information. 6. Device and connection information required to operate the application, send notifications, and improve performance. 7. Any other information voluntarily provided by the user while using the application. Use of Data: We use the data for the following purposes: - Creating and managing user accounts. - Processing orders and deliveries. - Identifying nearby stores and services. - Sending order status updates. - Providing in-app messaging services. - Responding to inquiries and complaints. - Improving application performance and security. - Preventing fraud and unauthorized use. - Complying with legal and regulatory requirements. Data Sharing: We may share only the data necessary to provide the service with parties involved in fulfilling the service, including: - The store or service provider fulfilling the order. - The delivery representative when necessary to complete delivery. - Hosting, database, and notification service providers. - Mapping and location service providers. - Electronic payment providers when electronic payment is used. - Government or legal authorities when required by applicable law. V.TWO App Solution does not sell users’ personal data. Location Data: The application may use the approximate geographic location of the user’s device to identify nearby stores, verify delivery areas, and improve order delivery. Users may disable location permissions through their device settings. However, disabling location services may affect certain application functions. Data Security: Data is transferred through a secure and encrypted connection while being transmitted between the application and our servers. V.TWO App Solution applies appropriate technical and organizational measures to protect data from unauthorized access, use, or modification. Data Deletion: Users have the right to request the deletion of their account and data through the support channels available in the application or by contacting the support team. The company may retain certain data related to orders or transactions when retention is required by law or necessary to protect its legal rights. Children’s Privacy: The application is not directed to children, and we do not knowingly collect children’s personal data. Where necessary, the application should be used under the supervision of a parent or guardian. Intellectual Property Rights: All intellectual property rights related to the application, trademarks, content, and software are owned by V.TWO App Solution or its licensed partners. No part of the application may be copied, modified, or distributed without prior written permission. Disclaimer: The company is not responsible for indirect damages or losses resulting from misuse of the application or delays or errors beyond its control, including errors caused by stores, service providers, or delivery representatives. Changes to the Terms and Privacy Policy: The company reserves the right to modify these Terms and Privacy Policy when necessary. Any changes will become effective when published in the application or on the Terms page. Continued use of the application after the changes are published constitutes acceptance of the updated version. Governing Law: These Terms are governed by the laws of the Kingdom of Saudi Arabia. The competent courts in the Kingdom shall have jurisdiction over any dispute arising from these Terms. Support and Contact: For any questions or complaints related to privacy or personal data, users may contact the support team through the support channels available in the application. Developer: V.TWO App Solution Application: Super